HRM 326 Final Exam MCQS - A Graded Work
- Business strategy influences how the company uses all of the following capitals EXCEPT:
- Physical capital
- Financial capital
- Human capital
- Internal capital
- To use _________ to gain a competitive advantage requires linking the company’s human resources practices (such as training and development) to the business strategy.
- Virtual capital
- Human capital
- Financial capital
- Physical capital
- This provides employees with immediate access to information, advice, and guidance.
- Diversification of the learning portfolio
- Improved customer service
- Creating a sharing knowledge
- Electronic performance support systems (EPSS)
- Centralized training means that training and development programs, resources, and professionals are primarily housed in one location and decisions about training investment, programs, and delivery methods are made from inter-related departments.
- True
- False
- Research suggests that the company satisfaction with the outsourcing of training and development depends on company-supplier trust and the specificity of the contract.
- True
- False
- An organizational analysis involves determining the appropriateness of training, based on all the following parameters, EXCEPT:
- The company’s business strategy
- The resources available for training
- Support by managers and peers for training activities
- The competition’s market standing
- A mid-level manager questioning aspects such as who should be trained is involved with which variable of needs assessment?
- Organizational analysis
- Task analysis
- Person analysis
- Feedback analysis
- The following are all advantages associated with online technology (software) method of needs assessment EXCEPT:
- Objectiveness
- Can explore unanticipated issues that may surface
- Requires limited human involvement
- Minimizes interruption of work
- With respect to person analysis, a major pressure point for training is poor or substandard rewards system:
- True
- False
- Trainees need to understand what specifically they are expected to learn in the training program.
- True
- False
- Regardless of the training methods, all of the following are some of the conditions which must be present for learning to occur, EXCEPT:
- Providing opportunities for trainees to practice and receive feedback
- Conducting guest lectures and involving established trainers
- Identifying any prerequisites that trainees need to successfully complete the program
- Allowing trainees to learn through observation and experience.
- This includes specialized knowledge that employees need in their jobs.
- Intellectual skills
- Attitudes
- Verbal information
- Motor skills
- This relates to the learner’s decision regarding what information to attend, how to remember and how to solve programs
- Cognitive strategies
- Intellectual skills
- Attitudes
- Verbal information
- Pedagogy gives the instructor major responsibility for making decisions about learning content, method, and evaluation
- True
- False
- Seating arrangement at the training site should be based on an understanding of the desired type of trainee interaction and trainee-trainer interaction.
- True
- False
- ______ refers to the collection of information – including what, when, how, and from whom – that will be used to determine the effectiveness of the training program.
- Training effectiveness
- Training outcomes
- Evaluation design
- Training evaluation
- What provides a way to understand the investments that training produces and provides information needed to improve training?
- Evaluative design
- Training evaluation
- Training effectiveness
- Training criteria
- _______ can be used as a “dress rehearsal” to show the program to managers, trainees, and customers.
- Evaluative training
- Summative evaluation
- Formative evaluation
- Pilot testing
- Identify the third level outcome amongst the following Kirkpatrick’s four-level framework for categorizing training outcomes.
- Results
- Behavior
- Learning
- Reactions
- Skill-based outcomes include acquisition or learning of skills and use of skills on the jobs.
- True
- False
- All of the following are the most frequently used training techniques EXCEPT:
- Computer-based games and simulations
- Instructor-led classrooms
- Workgroups and manuals
- Role plays
- The following are all advantages of using videos as a component of training EXCEPT:
- Trainers can review, slow down, or speed up the lesson
- Trainers can watch the video multiple times if they have access to it during and after the training session.
- Trainees are provided with consistent instruction
- The dramatic theme of the video enhances the important learning points
- In case studies, trainees are required to analyze and critique the actions taken, indicating the appropriate actions and suggesting what might have been done differently
- True
- False
- Meaningfulness of business games are enhanced if they are imaginative
- True
- False
- Vicarious reinforcement occurs when a trainee sees a model being reinforced for using certain behaviors.
- True
- False
- This typically involves videoconferencing and/or computers for the delivery of instructions from a trainer to trainees who are different locations.
- Web-based training
- Distance learning
- E-learning support
- Blended learning simulations
- Which one of the following is NOT an advantage of e-learning?
- Supports the company’s business strategy and objectives
- Training can be delivered to geographically dispersed employees
- It can link learners to other content, experts, and peers.
- Provides ample proof concerning return on investment.
- Online learning allows more employees to gain access to these types of programs in a quicker time period than if face-to-face instruction is used.
- True
- False
- Simply providing learning control ensures that trainees will use all the features provided by online learning.
- True
- False
- Which of the following is evidence supporting the assertion that companies are investing in more training?
- Higher net sales per employee
- Higher gross profits per employee
- Higher ratios of market to book value
- Both A & B
- All of the above
- Learning is defined as
- a temporary change in cognition that results from experience and may influence behavior.
- a relatively permanent change in understanding and thinking that results from experience and directly influences behavior.
- a relatively permanent change in understanding and thinking that models behavior.
- a temporary change in understanding and thinking.
- According to the text, _____ provides the opportunity for learning and _____ is a result of the learning.
- education; training
- development; training
- training; development
- education; development
- none of the above
- To understand a manager"s development needs, you must first understand _____.
- the strategic direction of the organization
- the technology of the manager"s unit
- the manager"s unit structure in relation to the rest of the organization
- both B& C
- all of the above
- Which of the following is not an advantage to using externally based training programs for mangers?
- Exposes managers to current thinking and theory in the management area
- Quality of instruction is superior
- Allows an interchange of ideas among managers from different organizations
- Costs less per person for the training
- Which of the following statements about corporate universities is not true?
- Their numbers are increasing
- Able to control what is taught to fit company needs
- Is much less expensive
- Only viable for large organizations
Answer Answer Answer Answer Answer 1
D 8
B 15
A 22
D 29
B 2
B 9
B 16
C 23
A 30
E 3
D 10
A 17
B 24
B 31
B 4
B 11
B 18
D 25
A 32
C 5
A 12
C 19
B 26
B 33
E 6
D 13
A 20
A 27
D 34
B 7
C 14
A 21
A 28
A 35
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